Customer Service

Buying School Furniture From Smith System Customer Service, Ordering, Terms and Freight

What’s Needed for Ordering?

First we need your Purchase Order. Be sure to include: 1) Quantity, 2) Model Number, 3) Description 4) Color choice (top, edge, frame color for tables and shell and frame colors for chairs), 5) Price for each item, including quote number.
We accept orders via fax 972-398-4051 or email smithfax@smithsystem.com. All orders are confirmed with a printed acknowledgement. Please check your acknowledgment carefully to ensure that your order is correct.
Cancellation or modification of orders must be submitted to Smith System in writing. In some cases a cancellation fee may be charged if raw materials, work in progress or special products are involved.

Prices?

All prices shown are FOB factory; Plano, Texas. Prices are subject to change without notice. Freight charges for shipments are prepaid and added to invoice. For delivered pricing or delivered and installed pricing, Smith System produces a price book based on shipping zone.

Terms?

Invoice terms for credit accounts are NET 30 days. New Customers are cash in advance.  Orders are invoiced on the day of shipment.
Smith System accepts school purchase orders and credit cards.  Credit cards are accepted for first order only at standard discount.  Smith System accepts Visa, MasterCard or American Express.

Shipping Lead Times?

Most furniture is stocked year round as part of our Quick Ship program. Quick Ship items are designated in the catalog with color and quantity availability. Quick ship lead time is 5-10 business days, though this may extend during our busy summer season. Non-Quick Ship lead time is six to twelve weeks, though this may extend during our busy summer season, refer to your quote for lead time or call customer service at 800-328-1061.
The shipping date is confirmed upon receipt of order. Every attempt will be made to meet that shipping date. However, it is subject to change without prior notification.

Delivery?

Shipments are sent with charges added to invoice. Product shipping weights are for product only. LTL shipments usually are on pallets. Pallet weights will be added to total weight for LTL shipments. Standard LTL shipments do not include inside delivery. Inside delivery is available, place on your PO and the appropriate freight charges will be added. Some products can ship UPS. For orders that ship UPS, inside delivery is included in freight charges.  Smith System will determine the mode, method and carrier which meet the best delivery criteria.

Freight?

Do not refuse freight because of damage or shortage. All merchandise is packed to comply with carrier requirements. For your protection all shipments should be carefully inspected by the consignee before acceptance. The delivering carrier should be requested to record on the delivery receipt any damage to goods or cartons at the time of delivery. If further damage is found after delivery, immediate inspection by the delivering carrier must be requested. The delivering carrier must be notified at once of concealed damage. All cartons and merchandise must be held for inspection. Carrier liability ceases after 15 days.
Smith System will assist our customers at all times to obtain claim settlement, but the consignee must take the necessary steps to obtain the proof of loss or damages. Note: Carriers are not responsible for damage or shortage after the delivery receipt is signed without a damage or shortage notification.

Returns
?

All product is made to order, the return of unwanted goods must be notified within 14 days of delivery.  Smith System will be unable to accept an item not reported within this time period.  No goods will be accepted for return without prior authorization.  Agreed returns will be subject to a 30% restocking charge, plus any return carrier charges. Any unpacked, used or assembled item will not be considered for return.
Smith System reserves the right to discontinue products and change product specifications and prices.
Smith System reserves the right to discontinue products and change product specifications and prices.

 

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