Behind The Scenes: How Our Client Success Team Delivers Excellence

January 9, 2025

At Smith System, we know that great products are only half the story. The other half? Exceptional customer service that makes every experience smooth, reliable, and supportive. Our Client Success department isn’t just a team—it’s a trusted partner for schools, dealers, and decision-makers nationwide.

Service That Puts You First

At the heart of Smith System’s success is a deep commitment to building relationships. Our customer service team doesn’t just answer calls or respond to emails; they solve problems, provide guidance, and deliver peace of mind. Whether you’re ordering Flowform™ Play for a Pre-K classroom or setting up hundreds of Elemental® Activity Tables for a school district, our team ensures that everything goes off without a hitch.

Responsive and Knowledgeable Support

What sets Smith System’s customer service apart? It’s our people. Highly trained and equipped with an in-depth understanding of our products, our team has the expertise to answer questions, troubleshoot challenges, and guide customers to the perfect solution. Need help selecting the right products for dynamic classrooms? We’re on it. Concerned about order timelines or shipping? Our team provides timely, transparent updates so you can plan with confidence.

“Thank you for helping us achieve success on this wonderful project. Thank you for hearing us when we reached out for help! Thank you for being such a terrific partner to One Workplace!!” – Kristi Rolack, Director of Sales for One Workplace

A Partner At Every Step

From the first inquiry to post-delivery support, our Client Success department works as an extension of your team. Whether you’re exploring flexible learning furniture for collaborative spaces or enhancing traditional classrooms, we’re here to support you with:

Product Expertise: Get personalized guidance on choosing the best solutions for your educational spaces.

Seamless Order Management: We keep the process organized and proactive, from quote to delivery.

After-Sales Support: We don’t disappear after the sale. Our team is available to address any follow-up needs to ensure satisfaction.

Sales Territory Map

Committed To Schools and Students

Smith System believes that great learning environments start with great support. By putting schools, educators, and students first, our customer service team helps ensure that every product we deliver contributes to creating positive, functional, and inspiring educational spaces.

Experience The Smith System Difference

At Smith System, customer service isn’t just a department—it’s part of our promise. When you work with us, you’re not just getting exceptional school furniture; you’re getting a team that cares about your goals and works tirelessly to achieve them.

Let’s create great spaces for learning—together. Reach out to our customer service team today to experience why schools trust Smith System as their educational furniture partner.